Product Security

Report a security issue

If you believe you have found a security vulnerability in a Playermaker product, including our sensors, our apps or our online services, email security@playermaker.com.

We will acknowledge your report within 5 business days. We will then send you a status update at least every 30 days until the issue is resolved.

Security update support period

This covers the sensor firmware and the Playermaker 2.0 and CITYPLAY apps. We will not shorten this period. If we extend it, we will publish the new date on this page.

Playermaker Limited, CRN 13099616, 35 Ballards Lane, London N3 1XW, United Kingdom

Last updated: 26 October 2026